Refund Policy

Vision Tech Partners provides digital services including software development, SaaS engineering, marketing, consultation, and custom solutions. Because these services involve dedicated time, expertise and third-party costs, refunds are handled in accordance with this policy and the relevant Statement of Work (SOW).

Deposits paid at the start of a project are non-refundable once work has begun, as they reserve capacity and cover initial discovery, planning and onboarding activities.

Milestone payments cover work completed up to that milestone. If a project is cancelled mid-milestone, fees are due for work performed in good faith up to the point of cancellation.

You may cancel an engagement in writing at any time. You remain responsible for fees for services rendered, costs already committed (such as third-party licences), and any agreed wind-down period. Any unearned, pre-paid fees beyond those amounts will be refunded within a reasonable timeframe.

If we cancel an engagement for reasons other than your material breach of the agreement, we will refund any pre-paid fees for work not yet performed.

Monthly retainers are billed in advance and are non-refundable for the current billing period. Retainers may be cancelled with the notice period specified in the SOW (typically 30 days), at which point billing stops for the following period.

Where we offer subscription access to a SaaS product, fees are charged in advance for the subscription period and are non-refundable except where required by applicable law. You may cancel future renewals at any time from your account or by contacting support.

If you believe a charge is incorrect, please contact us first so we can resolve it directly. We aim to address all billing concerns within 7 business days. Initiating a chargeback without first contacting us may delay resolution.

Nothing in this policy limits any non-waivable consumer rights that may apply under the laws of your jurisdiction.

Refund requests must be made in writing by email and include your company name, project reference, and the reason for the request. We will respond within 7 business days.